Customers must submit a replacement or refund claim within 7 calendar days of courier delivery. Products must remain in uninstalled condition with original barcodes, accessories, and factory box intact.
To accelerate review, customers are advised to provide unboxing video evidence and pictures to our official WhatsApp support desk. Our QA team completes inspection approvals within 24 to 48 hours.
Upon QA verification, full refunds are settled via Direct Bank Transfer (IBFT) within 3 banking days, or mobile wallet accounts (JazzCash / EasyPaisa) within 24 hours. Zero hidden restocking fees apply.
Electrical components damaged due to improper installation, high voltage surges, water exposure, or missing original serial number stickers are strictly non-refundable.
Need to Initiate a Fast Replacement?
Provide your Order ID and dispatch receipt to our central QA logistics channel on WhatsApp for immediate reverse pickup arrangement.
Open WhatsApp Claim Desk →